Support
Need help with BidCheck? We're here for you.
Contact Us
For any questions, issues, or feedback, email us directly and we'll get back to you as soon as possible.
support@bidcheck.coCommon Questions
- How do I upload my pattern book? Tap the bid period on the home screen, then tap Upload PDF to select your ARMS pattern book.
- What PDF format is supported? BidCheck supports the standard ARMS pattern book PDF exported from the crew portal.
- How do I cancel my subscription? On iPhone or iPad: open Settings → Apple ID → Subscriptions → BidCheck, then tap Cancel Subscription. On Android: open the Google Play Store app → your profile → Payments & subscriptions → Subscriptions → BidCheck, then tap Cancel subscription.
- How do I delete my account? In the app, go to Settings → Account → Delete Account. No longer have the app? See how to request deletion by email.
- My optimization looks wrong — what should I do? Email us with your bid brief and we'll take a look.
Subscription & Billing
Subscriptions are billed by the store you bought them from. On iPhone or iPad, for billing issues, refund requests, or subscription management, visit reportaproblem.apple.com or contact Apple Support. On Android, manage your subscription or request a refund through Google Play subscriptions or Google Play Help.